Frequently Asked Questions
FAQ
Find answers to common questions
You do not need any appointments with us. Just come by during our opening hours. You can then take your photo home with you as an instant print. If you choose our premium prints, they will be delivered directly to you after a few days.
The photography itself takes only a few seconds. Depending on the product and options you choose (for example single or double image), the editing process will take 5-10 minutes.
?
Naturally! We will first show you your eye on the screen without obligation and free of charge. You may also personalize your photo with text of your choice (name, nickname, date, phrase, etc.)
Direct Print / File
In the format 20cm x 30cm - to take with you within 5-10 minutes.
Files
We offer the image file of your iris photo either as an JPEG (2500 x 1766px) or editable TIFF (5000 x 3532px).
Generally we can put up to two irises per photo. Our double images are ideal for couples, siblings and best friends! When ordering from our Premium Products, we have the Panoramic option, perfect for families, where we can put up to 5 irises on a piece.
Ask at the Eyemazy shop about the panorama options or take a look at our webshop.
You can add any short text like name(s) or a date, you can also add one of our effects to make the image even more fascinating.
1. Photography
Just come to one of our permanent locations or visit one of the dozen trade fairs and events where we are on the road all year round. You do not need an appointment! Just come over.
2. Editing
So that the colors really come into their own, we first place the iris on a black background. In the further processing, we leave your iris as original as possible.
3. Printing
Enjoy your High Quality print right away. You may also choose to purchase a file, or choose from our premium print options that can be shipped directly to you.
Our Iris photography is possible from the age of 5.
Photos are possible with soft contact lenses. However, hard land coloured lenses should be removed beforehand.
Yes we offer 2 types of gift cards which you can purchase at every Eyemazy location or in our Eyemazy Webshop. One is digital and is available right after purchase, the other one is a physical one which is sent via post.
Unfortunately this is not possible.
We do not make any compromises when handling your data. We only save photos anonymously and locally in order to offer you the option of reordering. If you do not want this, we will delete it immediately. Even after ordering on our website, you will never receive advertising or newsletters from us. Promised!
For us, top hygiene was and is extremely important - even before the pandemic. We disinfect our photo box and credit card reader in front of every customer - all surfaces regularly. Distance regulations and partition walls ensure the currently necessary distance. Our employees wear masks and are extensively trained.
After your visit with us you will receive your image number. This allows you to reorder any product on our website at any time. We store your image files anonymously for 5 years.
